Terms of Use

Effective date: June 10, 2026

§ 1 Scope and acceptance

These Terms of Use (“Terms”) govern your access to and use of the Cleem website and mobile application (collectively, the “Service”). The Service includes nutrition and wellness tools and may include social network features such as a feed, publications, friends, ranks, and messaging. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you download the app from Apple’s App Store or Google Play, additional terms of those platforms may apply. In case of conflict, these Terms govern the relationship between you and the Service provider, and the platform terms govern your relationship with the platform.

§ 2 Service provider and contact

The Service is provided by Individual Entrepreneur (Sole Proprietor) Faig Novruzov (“Provider”, “we”, “us”), AGHDAM DISTR., JAVAHIRLI VIL.

Support email: [email protected]

§ 3 Eligibility

You must be at least 13 years old to use the Service. If you are between 13 and the age of legal majority in your country/region, you may use the Service only with permission of a parent or legal guardian, where required by applicable law. You represent that the information you provide is accurate and that you will keep it up to date.

§ 4 Health and medical disclaimer

Cleem provides informational tools (e.g., meal logging, calorie and macro tracking, progress summaries). Cleem is not a medical device and does not provide medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional regarding any medical condition or dietary changes.

Nutrition values, calorie counts, macro estimates, AI responses, food recognition results, predictions, reminders, and similar outputs are generated automatically from user input, device data, and/or third-party services. They are informational only and may be inaccurate, incomplete, unavailable, or not suitable for your circumstances.

§ 4A AI, nutrition estimates, and automated outputs

The Service may use automated tools and third-party providers for AI chat, food photo analysis, text-based food analysis, suggestions, summaries, and predictions. We do not guarantee that any automated output is correct, complete, current, safe, or appropriate for your goals.

You are solely responsible for independently reviewing and verifying important information before relying on it, including ingredients, allergens, portion sizes, calories, macros, dietary suitability, and any health-related implications. The Service must not be relied upon for medical, emergency, professional, or legal decision-making.

§ 4B Social features, chat, and Cleek

The Service may include social and communication features such as direct messages, group chats, media sharing, and Cleek. These features may depend on device compatibility, network conditions, storage, permissions, and third-party services. We do not guarantee uninterrupted delivery, retention, permanence, recoverability, or future availability of messages, attachments, or Cleek content.

Cleek and other temporary or expiring content may become unavailable, expire automatically, or be removed from view. You are responsible for the content you send, your interactions with other users, and ensuring that you have the rights and permissions needed to share such content.

§ 4C Feed, publications, friends, ranks, and social graph

Cleem includes social network features such as a feed, publications (posts with photos and captions), likes, comments, friend requests and friendships, user search and discovery, profile pages, blocking, reporting, and rank-based leaderboards. By using these features, you understand that:

• Visibility: content and profile information may be visible to other users according to your in-app privacy settings (for example, publications visibility, profile visibility, and steps visibility) and product rules.
• Public sharing: if you publish content or set visibility to allow broader access, other users may view, interact with, or share that content within the Service according to available features.
• Other users’ content: you may encounter content created by other users. We do not endorse user content and are not responsible for opinions, advice, or conduct of other users.
• Blocking and reporting: you can use in-app tools to block users and report content you believe violates these Terms. We may review reports and take action we consider appropriate, but we do not guarantee that all content will be reviewed immediately or removed.
• No obligation to host: we may remove, restrict, or disable any content, account, or feature at any time if we reasonably believe it violates these Terms, applicable law, or creates risk to users or the Service.

§ 4D Ranks, leaderboards, and competition disclaimer

Cleem may calculate rank points, leagues, levels, streak bonuses, inactivity adjustments, and leaderboard placement based on in-app activity (such as meal logging, steps when synced, and other rules shown in the app). Rank features are provided for motivation and entertainment only.

• Not a contest or lottery: unless we expressly state otherwise in writing for a specific promotion, ranks and leaderboards are not a contest, sweepstakes, or gambling service and do not entitle you to prizes, cash, or other compensation.
• Rule changes: we may change rank formulas, leagues, penalties (including inactivity decay), eligibility, or leaderboard scopes at any time.
• No guarantee of accuracy: scores and placements depend on automated processing, device data, timestamps, and user input and may contain errors or delays.
• Finalized periods: past rank days or periods may be locked or finalized according to app rules; retroactive edits may not change historical rank results.

§ 5 Accounts and security

• Account security: you are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• Unauthorized use: notify us immediately if you suspect unauthorized access.
• Restrictions: you may not share, sell, or transfer your account to another person.

Third‑party sign‑in. The Service may allow you to sign in using third‑party identity providers such as Apple (“Sign in with Apple”) and Google (“Google Sign‑In”). In that case, we receive a sign‑in token and certain account information (e.g., email, name if provided) to create or access your Cleem account.

Permissions. Some features require device permissions (for example: camera to scan foods, Apple Health/HealthKit to show steps and active calories, notifications to send reminders). You can grant or revoke permissions in your device settings at any time.

§ 6 Subscriptions, payments, trials, and refunds

Some features may be offered for free, while others may require a paid subscription (“Subscription”). Pricing, billing period, and included features are shown in the app before purchase.

• Billing: Subscriptions may be billed via Apple App Store or Google Play, depending on where you purchased.
• Auto‑renewal: unless cancelled, Subscriptions automatically renew for the next period.
• Managing/cancelling: you can manage or cancel your Subscription in your Apple/Google account settings.
• Trials: if offered, a trial converts to a paid Subscription unless cancelled before the trial ends.
• Refunds: refund requests are handled by the platform (Apple/Google) under their rules, unless required otherwise by applicable law.
• No refunds for change of mind: to the maximum extent permitted by law, we do not provide refunds for dissatisfaction, change of mind, or unused time in a Subscription period.

§ 7 Acceptable use and community standards

You agree not to use the Service to:

• violate any applicable law or regulation;
• attempt to gain unauthorized access to the Service, accounts, or systems;
• interfere with or disrupt the Service (including abuse, scraping, automated attacks, or bypassing limits);
• reverse engineer, decompile, or attempt to extract source code except to the extent permitted by law;
• upload, publish, send, or store malicious code, spam, or harmful content;
• harass, bully, threaten, stalk, or abuse other users;
• post content that is illegal, hateful, sexually exploitative, excessively violent, or that promotes self-harm or dangerous activities;
• impersonate any person or entity, or misrepresent your affiliation;
• infringe intellectual property, privacy, publicity, or other rights of others;
• share private information of others without permission (doxxing);
• use the Service for unsolicited advertising, fraud, phishing, or deceptive schemes;
• manipulate ranks, leaderboards, likes, comments, or other metrics through bots, fake accounts, or artificial activity;
• collect or harvest user data from the Service without authorization.

We may investigate violations and take action including content removal, feature restrictions, account suspension, or termination. If you believe content or conduct violates these Terms, please report it through in-app tools or contact [email protected].

§ 8 User content, publications, and feedback

You may input or upload information such as meals, notes, profile data, messages, photos, captions, comments, and other materials (“User Content”). You retain your rights to your User Content, subject to the licenses below and rights of other parties.

You represent and warrant that you own or have the necessary rights, licenses, and permissions to post your User Content and that your User Content and use of the Service do not violate these Terms or applicable law.

License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt, display, and distribute your User Content solely as needed to operate, maintain, secure, and improve the Service, including delivering it to users who are permitted to see it under your settings and product rules.

Public and shareable content. If you publish feed posts or otherwise make User Content visible beyond your private account use, you grant other users a personal, non-commercial license to access and interact with that content through Service features (for example, viewing, liking, and commenting), only as enabled by the Service and your settings.

Responsibility. You are solely responsible for User Content you create or share. We do not pre-screen all User Content and do not guarantee that objectionable content will not appear. You use social features at your own risk.

If you provide suggestions or feedback, you agree we may use it without restriction or compensation.

§ 9 Intellectual property

The Service, including its software, design, and trademarks, is owned by the Provider or licensors and is protected by applicable intellectual property laws. Except as expressly permitted, no rights are granted to you.

§ 10 Privacy

Our processing of personal data is described in the Privacy Policy.

§ 11 Third‑party services

The Service may interact with third‑party services (e.g., app stores, analytics, external APIs). We are not responsible for third‑party services and their terms and privacy policies apply to your use of them.

In particular, purchases and subscriptions are processed by Apple or Google (depending on where you purchased), and optional sign‑in may use Apple/Google services.

§ 12 Changes to the Service and Terms

We may update the Service and these Terms from time to time. The updated version will be posted on this page with a new effective date. By continuing to use the Service after changes take effect, you agree to the updated Terms.

§ 12A Service availability and feature changes

Features and content may vary by device, operating system, subscription status, permissions, account state, language, region, and third-party service availability. We may add, modify, suspend, limit, or remove any part of the Service at any time, with or without notice, to the extent permitted by law.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or that any content, history, messages, temporary media, or stored data will always remain available, preserved, or recoverable.

§ 13 Termination

You may stop using the Service at any time. You may also delete your account in the app where available. We may suspend or terminate access if we reasonably believe you violated these Terms, if required by law, or to protect the Service and users.

Upon termination or account deletion, your right to use the Service ends. We may retain or delete User Content according to our Privacy Policy, legal obligations, and legitimate business needs (for example, safety records, billing records, or dispute resolution). Some content (such as messages already delivered to other users or cached copies) may remain visible to others according to product behavior.

§ 14 Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

To the maximum extent permitted by law, the Provider shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Service.

To the maximum extent permitted by law, the Provider’s total aggregate liability for all claims arising out of or relating to the Service or these Terms shall not exceed the greater of: (a) the total amount you paid to us for the Service in the 12 months before the event giving rise to the claim, or (b) US$100.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

§ 15 Indemnification

You agree to indemnify and hold the Provider harmless from claims, damages, and expenses arising out of your use of the Service or your violation of these Terms.

§ 16 Pre‑dispute resolution

Before filing a legal claim, you agree to first send a written notice of dispute to [email protected] with details of your claim and requested resolution. The parties will attempt to resolve the dispute in good faith for at least 30 days, unless urgent injunctive relief is required.

§ 17 Governing law and disputes

These Terms are governed by the laws of the Republic of Azerbaijan, without regard to conflict‑of‑laws rules. Courts located in Baku shall have jurisdiction, unless mandatory consumer protection laws provide otherwise.

§ 18 Language

English is the authoritative version of these Terms. Translations are provided for convenience; in case of any discrepancy, the English version prevails.